The Best Receptionist You’ve Ever Had

Your remote receptionist will answer your calls in a friendly, courteous and professional manner. She’ll answer in your company name or any greeting you’d like. Next, she’ll screen each call according to your exact instructions. She then dials your designated telephone numbers, local or long-distance (or any other number you’ve left with her for the day). When you answer your line, she will announce the caller and ask whether you wish to take the call. If yes, your caller is immediately transferred to you. If not, you can choose to have her pass on a message, re-direct the call to someone else, or send the caller to voice mail. Another transfer option is your caller can be directly connected to you without any announcement by your remote receptionist.

The Best Staff in Town

Our Remote Receptionist staff are truly the best receptionists in town. We’ve gone through the process of interviewing, hiring, and training only the best local candidates.

Highly Personalized

Your remote receptionist knows you and your callers. She’ll guide them in the right direction, listen to their needs, and certainly brighten their day. She knows how every department and every person in your company wants their calls handled. For example, sales are critical so your call-handling procedures might be such that your remote receptionist is instructed to try a group of sales representatives until someone picks up his or her line.

She uses the latest in call-routing technology. Allowing you to call throughout the day to add or change anything about the way she handles your calls. Each staff member of your company can update their schedules and any other information as frequently as they need to.

There are three ways to update your remote receptionist with your schedule; telephone, web access (internet), or fax.

First option, you simply call your company’s main phone number. Your remote receptionist is available to speak with you, Monday through Friday, between the hours of 8am to 6pm. She will discuss your schedule with you and update it.

Second option, if you prefer, update your schedule over the internet web access. Once you enter your schedule it will appear in real-time on your remote receptionists computer screen.

Third option, if you don’t have access to the internet or prefer not to call in your schedule, you can fax it over and your remote receptionist will do your scheduling for you. The bottom line is if you inform her of your schedule – she’ll inform your callers, for examples.

If Your Line Is Busy Your Caller Can Hold

If you’re on your line your remote receptionist will always ask your caller if they’d like to hold. If yes, she will inform him or her that she will check back with them shortly. Any caller can hold for as long as he or she wishes until your line becomes free.

Full Coverage

With a remote receptionist you’ll never have to worry about gaps in your phone coverage due to lunch breaks, vacations, or even sick days. You’ll also have the support of twenty four roll-over lines for incoming calls, so callers never receive a busy signal. Your remote receptionist connects with any phone system and for any number of employees, providing individualized custom support to each member of your company.

Hear “Live Conversation” Messages

When you ask your receptionist to transfer a caller into your voicemail but the caller doesn’t want it - your remote receptionist will automatically record a “live conversation” message. A live conversation message is where you actually hear your receptionist conversing with your caller to get you a complete message. You hear every word! When you pick up your voicemail messages it will be one of your messages in your box. It can also be e-mailed to you as an audio wav. file. All calls are recorded and archived.

Full-Time, Part-Time, Backup, Temporary or Call Overflow

Call forwarding features allow you to have a remote receptionist just when you need her. Full-time, part-time, as a backup, temporary, or just when your receptionist cannot handle the call volume, you determine when you would like her to answer your phones. She is available between the hours of 8am to 6pm, Monday through Friday.

If you are interested in a remote receptionist, please call DirecTel today at 952.924.2400 or to get started.

How the Remote Receptionist Works
Follow-Me Communications
Web Access